Frequently Asked Questions
Everything you need to know about your Primal Queen experience.
What is the typical shipping timeframe for my order?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your exchange or refund.
What materials do you use in your clothing line?
Primal Queen is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced silk to ensure our garments are as durable as they are beautiful.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips to compare against our specific garment measurements, as sizing can vary between silhouettes.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.