Returns & Exchanges
At Primal Queen, we want you to feel as powerful as you look, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. If your purchase doesn’t perfectly fit your royal standards, our team is here to ensure a seamless resolution.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include inside your package.
Package and Ship
Securely pack your items in their original packaging, attach the prepaid label to the outside, and drop it off at any authorized carrier location.
Receive Your Refund
After our quality control team inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing